Frequently Asked Questions
When should I place my order?
We advise placing your order as soon as possible. We require partial payment to confirm rentals.
What if I need to make changes to my order?
Additions are subject to availability of equipment. Changes must be made 72 hours in advance of delivery/will call date. We request that no deletions be made less than 7 days prior to your order.
Can I pick up the rental items from your store?
Yes, you have the option to "will call" the items. It is necessary for you to load/unload the items into your own vehicle. While we are happy to assist you, the risk and responsibility for protection of our equipment and your vehicle is yours. Our Will Call hours are the same as our showroom hours.
Do you charge for delivery?
Yes we do. The delivery charge is based on the city we are going to and is a round-trip fee. There is also an additional fee for deliveries with stairs and/or freight elevators. More information regarding Deliveries can be found on our Services page.
Do you have a minimum order for delivery?
No we do not. Our delivery charge is based on the city we are going to, not the items or quantity of items ordered.
What are your delivery and pick-up hours?
Our standard delivery and pick-up hours are from 9:00 a.m. to 5:00 p.m. Monday through Saturday. However, we do understand that many locations, venues, and events do not fall within these parameters, and therefore, we do operate 24 hours 7 days a week to meet your event requirements. Deliveries, installations, and/or pickups that do not fall within our standard delivery hours will be charged additional fees.
Do I have to be present at delivery or pick-up?
You do not have to be present to receive your items at delivery or pick-up if we have access to the site or the items. If the items, or the delivery site, are not accessible, we ask that someone be on site to receive or release the items. This does not need to be the person who placed the order. Unfortunately, we cannot offer a courtesy call, as deliveries are routed geographically and stops may be close together.
Do your drivers set up the equipment?
Baker Party Rentals will set up and take down our items only. All heavy equipment (canopies, dance floor, stage) will be set up by our team at no additional charge. Chair and Table setup begins at $0.60 per chair and $3.50 per table. We do not set up linen, chair covers, china, or glassware.
Am I responsible for washing the dishes, silverware and linens?
We require that all items be rinsed free of food and that these items be placed back into their appropriate containers. Please do not place soiled linens inside a plastic bag as this will cause them to mildew. All items should be placed in one location for pickup. Additional fees will be applied to dishes and silverware returned dirty.
What are your payment terms?
All orders require a 25% deposit upon reserving the order. This amount will apply to the balance of the order when you receive your rental items. Payments are due in full when equipment is delivered. A credit card number must be provided as an additional security deposit. If a credit card cannot be provided, a cash deposit in addition to the balance of the order is required. We accept cash, cashier’s check, VISA, MasterCard, American Express, Discover, and personal or business checks.
What is your cancellation policy?
Any items cancelled less than 72 hours prior to the delivery/will call date will incur a 25% restocking charge. Any items loaded onto our truck for delivery (up to 24 hours prior to delivery date) will incur a 50% restocking charge. No credit will apply to items that are delivered or setup. These cancellation policies do not apply to special order items. Special order items require up-front payment and will not be refunded.
Damaged or Missing Items?
In addition to the rental fee, the replacement value of any damaged or missing items will be assessed. Damaged merchandise will be held for five (5) business days from the day that client is notified of the damaged charge by Baker Party Rentals, after which time BPR shall dispose of such merchandise.
Late Returns
Any merchandise returned after the return date indicated on the invoice will continue to accrue rental fees until merchandise is returned.
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